Letters from fellow flyers

DROP US A LINE: mymidwest@midwestairlines.com

Very Professional and Very Understanding

I just wanted to compliment the level of professionalism displayed by all of the Midwest employees at the New York La Guardia terminal. They were very professional and very understanding with travelers’ frustrations during a ground delay. They never lost their temper, even though they were under constant pressure by other travelers regarding the status of their flights.

I especially want to compliment Robert Rodriguez and Evelyn Noboa. I have never seen that level of courtesy by airport personnel in my many years of travel. All of your La Guardia staff proves that Midwest Airlines really cares about their customers. Congratulations on a job well done.

Kory Hochler, Kansas City, Mo.

City manager Robert Rodriguez and customer service representative Evelyn Noboa are a great team, committed to providing our travelers with an exceptional travel experience. They are two of the many caring individuals who represent Midwest at New York La Guardia.

A REFRESHING CHANGE

I would like to extend high compliments to your airline and employees. This was the first time I have used your airline and I was extremely impressed. Despite all of the turmoil surrounding the airline industry of late, your flights were well run and on time. Your employees were helpful and pleasant. Since my return, I have spoken very highly of your airline to all of my contacts. I will definitely use your services again. What a refreshing change from the substandard experiences that I have come to expect from airlines. Thank you all again for a truly satisfying flight experience.

Kris Siciliano, New Middletown, Ohio

We’re happy to know that we not only met, but also exceeded this first-time customer’s expectations. Thank you so much for recommending us to your friends and colleagues.

BLOWN AWAY

Wow, I was really blown away today. I am a frequent business traveler, but this was my first experience on Midwest Airlines. I was expecting another low-budget, no-frills, no-service airline, but I was so pleasantly surprised. You have the most comfortable seats by far! Not only did I get warm cookies, but the flight attendants were actually friendly. I love this airline! I will definitely fly you again.

Joy Nichols, New York

Another convert to the Midwest team! We look forward to welcoming you aboard again soon.

NEXT LEVEL OF CUSTOMER SERVICE

My wife and I flew from Omaha to Milwaukee on Flight 1. Because of a family emergency, we needed to adjust our flight schedule. I was fortunate enough to speak with one of your Omaha agents, Adreinn McIntosa, who was exceptionally courteous, efficient, articulate and helpful. She went to the next level of customer service and met us at the counter the next day to ensure that our needs were being met. We have always appreciated the service we get with Midwest Airlines. Adrienn confirmed your slogan as “The best care in the air” – which should now be expanded to include the best care on the ground.

Kenneth Downing, PhD, Lincoln, Neb.

We’re proud of all of our employees, especially Adreinn McIntosa, a customer service representative at our Omaha station who helped make this passenger’s trip memorable.