Letters from fellow flyers
Semper fi
I am a volunteer at the Bob Hope USO at Los Angeles International Airport. On December 22, 2007, the 11 p.m. flight to Milwaukee was canceled due to fog and low visibility. There were 15 to 20 U.S. Marines on that flight, starting a 10-day leave prior to deploying to Iraq for eight months.
Initially, they were informed that Midwest would not be able to reschedule flights for them until the evening of the 25th. Naturally, we at the USO did not want our Marines to spend their last Christmas before deployment at the airport. I accompanied them to the ticket counter to try to reschedule the flights for an earlier departure. Upon arriving we found three ticket agents, Anthony Chan, Dan Blustein and Ray John Almario. I would like to commend these employees for their diligence. They checked every route possible to get these guys home. They were remarkable, remaining calm and focused to generate a result that allowed all the Marines to return home by the next evening.
For those of us who have loved ones serving in our military, the time we spend with them is precious.
As our service members fulfill their commitments and duty to our country, it requires them to be away from their family and friends a great deal of the time. The empathy of your counter staff that night was greatly appreciated. I was truly moved by the efforts I witnessed.
Andrea Sarabia
Los Angeles
Our customer service representatives are truly team-oriented, with a shared goal of offering each of our travelers “The best care in the air.” It is our sincere privilege to carry America’s service men and women to and from their duties.
DROP US A LINE: mymidwest@midwestairlines.com
DELIGHTED WITH MyMIDWEST
I’m a Midwest frequent flyer member, but job changes have kept me home so I haven’t been reading MyMidwest as much as I used to.
I therefore perused the January/February 2008 edition with gusto on a recent flight to Washington, D.C. I really enjoyed the variety of articles and was especially pleased with the “Take a Tour of Washington, D.C.” section. Having been to our capital city numerous times, I’m always on the lookout for new angles in which to see and experience the delights of D.C. Jenn Plum’s hotel and dining recommendations were fantastic. Thanks for a wonderful magazine.
- Tawny Stottlemire Topeka, Kan.
No need to miss an issue of MyMidwest ever again! Visit mymidwestmagazine. com for an archive of every issue, as well as a handy search function that locates all mentions of a particular destination. It’s a great resource to use when planning your next adventure!
SHANNON TO THE RESCUE
I would like to offer praise for one of your employees. Shannon Graves assisted me at the Washington National Airport check-in counter. She went above and beyond what I expected by finding my checked bag after it had already been sent to the gate and placing an item in my bag that I was not able to carry on.
Shannon then boarded the plane before take-off to let me know that she had located my bag and placed the item inside.
I was very surprised to receive this level of assistance. As a result of Shannon’s actions, I hold her and Midwest Airlines in high regard.
- Chuck Schmoyer Arlington, Va.
We’re proud of all of our employees, especially Shannon Graves—who helped make this passenger’s trip memorable.
THANKFUL PASSENGERS
We would like to compliment the captain of Flight 852 from Milwaukee to Ft. Lauderdale. The flight was cancelled in Milwaukee because of a snowstorm and the captain remained in the gate area to answer passenger questions and even made an announcement to please allow passengers who needed to make cruises the next day (and we were one of those) the first opportunity to rebook. We never did get his name because he was always talking to someone, but he truly was an excellent salesman for Midwest on that evening.
- Jim, Cindy and Rebecca Holtrop Hudsonville, Mich.
Captain Bruce Swezey and First Officer Mont McMillen are committed to providing you with an exceptional travel experience, even when Mother Nature has other ideas.
