Letters from Fellow Flyers

Help When it Was Needed Most

My 18-year-old daughter Nikole, who is deaf, was supposed to fly from Milwaukee to Minneapolis on December 22. The flight was cancelled due to fog, and the agents had no option but to place Nikole on a flight the following day. The rest of our family was scheduled to fly to Phoenix the next day, and my biggest fear was that my daughter would be stuck in the airport alone while we were flying to Arizona.

We all returned to the airport on the 23rd for our 7:30 departure and Nikole’s 12:20 departure. Nikole understood that she needed to make the agents aware of her situation so they could keep her updated on the flight status. As soon as we landed, I text messaged Nikole and learned that her flight was delayed until 1:35. I then called Midwest, and Dana Glodowski answered the phone. She told me that she would do whatever I needed and offered to be Nikole’s liaison. Dana called me every time the departure time was updated, and I called her often, as well. Dana continuously reassured me that she would make sure my daughter was taken care of. No matter how scared and nervous I was, Dana was the glue that kept me together.

Flight 2500 finally took off at 6:30 p.m. I remember sitting in Tucson crying when Dana called to tell me Nikole’s flight was in the air. Dana is my hero. Thank you, Midwest Airlines, for allowing this employee to assist my daughter and me in our time of need.

Michelle Moore
Kenosha, Wis.

Customer service representative Dana Glodowski was happy to help the family get to all of their destinations.

DROP US A LINE: mymidwest@midwestairlines.com

ALL IN A DAY’S WORK
My baggage became locked in the shuttle car in Kansas City. I approached the ticket counter and explained the problem to Larry Robbins. He instantly assured me that things would be taken care of, calmed my fears and urged me to be seated in the preordered wheelchair.

He checked me in and went out to check with the driver of the shuttle. He came back and reported the luggage was not yet available. In a few minutes, he went back outside and returned with my bag, checking it through. Then he took me through security and to the gate. He was very courteous and attentive. I commend you for having people such as him on your staff. Thank you for a pleasant and delightful flight.

- Lorla Nothdurft Overland Park, Kan.
P.S. I am 89.

Larry Robbins’ commitment to serving our customers is shared by employees throughout Midwest Airlines, who work hard to make your travel experience as pleasant as possible.

PROJECTING HER FEELINGS
A very helpful employee went way beyond the call of duty to get me a company projector that I left behind. Her name is Melissa Reed in the baggage claim area in Kansas City.

I thought I left the projector in the waiting area for our connector flight but had actually left it on Midwest Flight 2512. I called and Melissa said they had the bag but didn’t have the right size box to send it. She said she would stop on her way home to ship it to me. I really appreciate what Melissa did. It makes me realize that there really are good people out there, and I want to thank her. - Melody Rosenbalm Omaha, Neb.

Melissa Reed’s efforts to reunite Melody with her projector are another example of the dedication of our customer service representatives.

OVERJOYED WITH THE SERVICE AND COMFORT
My husband and I flew on your airline for the first time last week. We were completely overjoyed with the service your crew provided and the comfort of the flight. Barbara and Brian were the attendants for both our outbound and return flights, and they deserve to be commended for their superior care and attentiveness. They were diligent about making sure we had everything we needed for our 14-month-old daughter and were kind enough to stop by to share a few giggles with her throughout the flight.

I traveled on the return flight with only my daughter and was impressed with how accommodating the gentleman at check-in in Kansas City was as well. He offered to take my bags to the security scanner for me, and when assigning my seat asked where in the plane we would be most comfortable.

We will definitely be flying your airline again. Thank you for providing a high quality flight, with superior customer service, at a more than reasonable price. - Becky Smith Sorrento, Fla.

Whether you are on your first flight, as Becky and her family were, or are a frequent flyer with us, you are certain to receive the best treatment from flight attendants Barbara Oskey and Brian Gasek, along with everyone else at our airline.