Appetizing Advice

I thought you might appreciate hearing about the service we received from an employee of yours at Boston’s Logan Airport. It was extraordinary.

My family and I arrived at the airport hoping to catch an earlier flight back to Milwaukee. Upon arriving at the ticket counter, Gina Vadnais informed us that the earlier flight was filled. She offered to put us on standby, but we declined. Instead, we elected to spend the extra hours in Boston enjoying the city. Gina suggested a personal favorite seafood restaurant and told us that it was easier to take the subway than a cab to the New England Aquarium vicinity. Noting that her shift was ending, she showed us the way to the vending machine selling the subway tickets and gave us explicit instructions on finding our way to the aquarium and the seafood restaurant.

What made this so special was that she was doing this on her own time and not company time. As a frequent traveler on Midwest Airlines, I have come to expect the finest of service, but this goes far beyond what was expected. Gina Vadnais exemplifies the phrase “The best care in the air.” I am sure you will agree that every company needs more committed employees like Gina Vadnais.

My family and I savor the memories of our brief but enjoyable stay in Boston.

Randy Bates
Waukesha, Wis.

Gina Vadnais, field supervisor, is always happy to share her Boston expertise with visitors.

DROP US A LINE: mymidwest@midwestairlines.com

MIDWEST TO THE RESCUE

My husband, three-year-old daughter, four-month-old son and I flew to Columbus from Milwaukee. When we boarded the flight, we realized—with a sense of panic—that we had lost my daughter’s much loved stuffed dog and suspected that we had left it in the gate area.

I told the flight attendant, who didn’t think she could do anything because the doors to the plane had already been shut and we were preparing to depart. Imagine our shock—and joy!—when a few minutes later, we looked out the window and saw the gate attendant running across the tarmac holding “Mikey,” as the stuffed animal is lovingly called, above his head.

Our flight and our vacation had been saved by someone willing to go above and beyond the call of duty. Thank you to Midwest for what truly is “The best care in the air.”

Tricia Geraghty
Milwaukee

Providing our youngest passengers—and their favorite stuffed animals—with heartfelt service is all in a day’s work.

AT YOUR SERVICE

My wife and I sent our special needs daughter to Milwaukee to stay with our niece while we took a long overdue vacation. Leslie Steagall, Terri Thomas and Sharon Vitrano took steps to put our minds at ease as we sent our daughter alone on an aircraft. These three employees should be commended for their special customer service. Their kindness and reassurance set in motion a trip our daughter will never forget and afforded us the opportunity to vacation knowing that she was well taken care of. I know that she received the same great service in Milwaukee when she arrived.

What you have at your airline is something that is not seen very much at all in the industry today. Caring people who show they care and take that extra step to help. We have not seen that at the other airlines. Be proud of yourselves. In our opinion, Midwest Airlines has the best employees in the industry!

Thank you,
Mike and Jan Kubiak
Peoria, Ariz.

Leslie Steagall and Terri Thomas, customer service representatives at our Phoenix station, and supervisor Sharon Vitrano make sure every customer knows how special they are to us.

HOLD THAT PLANE

I just wanted to say thanks for a great travel experience. I had a connecting flight through Milwaukee to Denver and my initial flight was delayed. We ended up landing in Milwaukee the same time the other plane was supposed to leave. Our pilot asked for those who were supposed to go to Denver to come with him.

You held the connecting flight, and the pilot walked us over. I was in shock, as no airline ever does that! I must say it was an unbelievable experience and I tell everyone about it. Your airline is top notch.

Thanks again,
Michelle Doerr Stewart, Minn.

Thank you, Michelle! We appreciate your business and look forward to welcoming you aboard again soon.