Letters from fellow flyers
On-Time Delivery
When you travel a lot for business, you’re always concerned about what you might miss at home. When I scheduled my trip to Milwaukee, it was three weeks before my wife was due to give birth. She assured me it would be okay to go, so I booked a quick Saturday to Sunday trip.
I got the phone call at 5 a.m. on Sunday that my wife had gone into labor. My flight wasn’t due to leave Milwaukee until 8 p.m., so I raced to the airport and met with Kristina at the Milwaukee ticket counter. She saw the look of panic in my eyes and assured me everything would be fine. She booked me on Flight #1 from Milwaukee to New York leaving at 7:40 a.m. and seated me in row 1, seat B, so that I would be the first one off the plane. Without my knowing, she also told the flight attendants about my situation. Jennifer and Mark kept a watchful eye on me the entire flight. During the last half hour of the flight, they saw that I was becoming very stressed. They talked with me and helped calm me down.
We landed on time. I got off the plane in record time, raced to the hospital which was an hour away, and made it there 11 minutes before our son Jake was born. He arrived at 12:06 in the afternoon. Please tell everyone thank you from my family for getting me there on time.
Sincerely, Matt Wurtzel St. James, N.Y.
Customer service representative Kristina Scholz and flight attendants Jennifer Blaha and Mark Moldenhauer were delighted to assist with this extra-special delivery.
DROP US A LINE: mymidwest@midwestairlines.com
HANDLED WITH CARE
This past week, I took my first Midwest Airlines trip. I enjoyed the extra legroom, but that is not why I’m writing. In January, I flew another airline to Washington, D.C., where I bought my wife a ceramic art piece as an anniversary gift. When the item arrived in Duluth, it was shattered into a hundred pieces. I bought the same piece during this trip and boarded with it.
Our flight attendant, Susan, explained that the item was too large for the overhead and took the box and “seat belted” it into a vacant seat. She did this with a smile and I could see she really cared about my problem. I’d appreciate you forwarding a big thank you from the guy going to Duluth with the big fragile box. Herb W. Bergson Duluth, Minn.
Flight attendant Susan Griffith offers special treatment to all passengers, whether or not they are Duluth Mayor Herb Bergson.
LOVE AND KISSES
I’m not just a passenger or a ticket number, I’m a person and I finally felt like that when flying Midwest Airlines.
I travel almost monthly and have gotten pretty used to booking my flights. I know how to find the best tickets and prices. Even though I’ve learned how to “wheel and deal” on the Web sites, I’ve never learned how not to let the airlines wheel and deal me. That is until I met you all.
I booked my flight to Newark on your Web site. I’ve had so many bad experiences with other airlines, I wasn’t sure what to expect. I definitely didn’t expect to love every single encounter I had with a Midwest employee. I actually felt like I was flying first class on an international flight. As the state of airline service continues to diminish and disappoint, Midwest Airlines gives me hope.
Midwest, you’ve won my flying heart. Will you be mine forever?
XO, Jara Brooks Sturdivant Omaha, Neb.
Jara, the feeling is mutual! Let’s get together again soon.
FOUR-LEGGED TRAVELERS RECEIVE SPECIAL CARE
We have long known of the outstanding, exemplary and personal care given to all Midwest Airlines travelers. With sub-zero temperatures, and the need to fly our pets in such conditions, the public should be told of the outstanding concern Midwest provides airborne pets.
After booking a flight with our pet, we received a call from Susan Kerwin-Hagen, who described the climatized pet area on the plane. At the airport, Susan brought a blanket to cover our kennel and personally boarded our pet at the last minute. She assured us of our pet’s well-being and gave us a Midwest canine scarf and leash.
Let us keep this kind of excellence that reflects our great city and state. Quality is too precious of a commodity to lose.
Blythe Bathrick Oconomowoc, Wis.
Susan Kerwin-Hagen, a marketing program specialist at Midwest Airlines and dog lover, helped create and launch our Premier Pet Program.
